1. The service
Suchi ("we", "us") is a digital catalogue platform for retail shops, provided by [Your Registered Business/Entity Name]. We give your shop a public product catalogue page, a QR code, and WhatsApp-based customer ordering. These terms govern the shop owner account created for your business, whether through self-registration or platform-admin onboarding ("you", "your shop").
2. Your account & registration
- Your shop account may be created either by self-registering through our public registration page, or by a platform administrator onboarding you directly.
- Registration asks for one email address and one WhatsApp number. The email address is verified by a one-time code we send to it, and it is how you sign in. By requesting that code, you consent to receiving it — and the other operational messages about your account, such as billing and security notices — by email. The WhatsApp number is the one customers use to chat with you; we do not verify it, so it must be a number you are entitled to use.
- One email address and one WhatsApp number can belong to only one shop at a time. You may change either from your Settings (with your password and a code we email you) or, if you can no longer open your email, by asking us to change it for you after we have confirmed it is you. We keep a record of the previous email addresses and numbers of a shop so that a change you did not make can be reversed.
- You are responsible for keeping your login credentials confidential and for all activity under your account.
- The information you provide about your shop and products must be accurate and must not infringe anyone else's rights.
- You are solely responsible for the products you list, their pricing, and fulfilling any orders customers place with you via WhatsApp — we are a catalogue and discovery tool, not a party to the sale itself.
- Your shop can list products up to its product limit, shown on your Billing page: the free limit, or the limit you have bought.
3. Plans and payments
- Free plan. Every new shop starts on the Free plan, which allows a limited number of products (shown on your Billing page). A shop that stays on the Free plan for about six months is deleted; we send an email warning about a week beforehand so you can buy a product limit to keep it. The Free plan is available for about six months in total per email address and per WhatsApp number: deleting a shop and registering again with the same email address or WhatsApp number does not restart it, and once those months are used up that email address or number can only open a shop on a paid plan. Opening shops with other people's details, or with temporary email addresses, to obtain more free time is not permitted.
- Product limits. Beyond the Free plan, you buy a product limit in packs of 100 products. The price is the number of products multiplied by a per-product price, in Indian Rupees, for a monthly or an annual period. The prices are shown on the pricing section of our home page and on the Billing page of your admin panel. Payment is made in advance and is processed by Razorpay; we do not see or store your card or UPI details.
- Enforcing the limit. You cannot add products beyond your limit. To choose a lower limit (or the Free plan) than the number of products you have, you must first delete the extra products. A lower limit, or switching between monthly and annual, takes effect when your current paid period renews.
- Renewal and late payment. Before your paid period ends we show a reminder in your admin panel. If payment has not been received by the due date, your admin panel is locked but your public catalogue stays visible, and we send you an email notice. If payment is still missing three days after the due date, your catalogue is also taken offline and we send a second email notice. Paying restores everything immediately.
- Adding products. You can add more packs of products at any time. You pay only for the extra packs, for the days left in your current paid period: the price of those packs for a full period multiplied by the days remaining and divided by the days in the period, subject to a small minimum charge. Your paid period does not change, and your next renewal is for your full new limit.
- Refunds. Payments are non-refundable except where required by law or where we decide otherwise in writing. If you believe you were charged in error, contact us.
4. Our rights as platform operator
We reserve the right to:
- Suspend or terminate any shop account for content or conduct that violates these terms or applicable law.
- Grant or remove a "Verified Store" badge at our discretion.
- Change the per-product prices, the Free plan limit or the size of a pack. A change never affects a period you have already paid for.
- Decline or reverse a self-registration (e.g. if verification details appear fraudulent).
- Permanently delete a shop and all its associated data, at our discretion or at your request — this action cannot be undone.
5. Acceptable use
You agree not to use the platform to list:
- Illegal products or services, or counterfeit goods.
- Content that is fraudulent, defamatory, obscene, or infringes someone else's intellectual property.
- Anything that attempts to circumvent our security or rate limits.
6. Intellectual property
You retain ownership of your shop's content (name, description, images, products). By uploading content, you grant us a license to display it as part of operating your public catalogue. The Suchi name, design, and underlying software remain our property.
7. Disclaimer & limitation of liability
The platform is provided "as is." We do our best to keep it available and accurate, but we do not guarantee uninterrupted service, and we are not liable for orders, disputes, or transactions between you and your customers conducted over WhatsApp or any other channel outside the platform. To the maximum extent permitted by law, our liability to you is limited, given the platform is currently provided free of charge.
8. Termination
You may request account closure at any time by contacting us. We may terminate or suspend your account as described in Sections 4 and 5. On termination, your data is deleted per our Privacy Policy.
9. Governing law
These terms are governed by the laws of India. Disputes are subject to the exclusive jurisdiction of the courts of [Your City], India.
10. Changes to these terms
We may update these terms from time to time. Material changes — including changes to prices — will be announced to shop owners through the in-app Messages inbox in advance.
11. The agent programme
If you apply to become a Suchi agent (a person who introduces shops to Suchi), these terms also apply to you:
- Approval. Applying does not make you an agent. We may approve or reject any application, and may suspend or end an agent account at any time — for example for misleading shop owners, creating fake shops or referring your own shop. Your Agent ID only works while your account is approved.
- Your terms. When we approve you we set your commission per shop and your monthly minimum number of shops. Changes apply to shops added from then on; a shop keeps the commission it was added with.
- When commission is earned. A shop counts as added in the month (India time) it registers with your Agent ID. Commission on it becomes payable when the trigger we have set for the programme occurs — normally when the shop has made its first payment to us; your portal shows what each shop is waiting for — and only if you added at least your monthly minimum number of shops in the month it was added. If you fall short of the minimum, the commission on that month's shops is not payable.
- Payment. We pay payable commission by UPI or bank transfer to the details you give us and record each payment in your portal. We may deduct tax at source where the law requires, and you are responsible for your own taxes on what you earn.
- No self-dealing. You may not refer a shop you own or one that shares your email address or WhatsApp number, and you may not create shops to earn commission. We may void commission earned in breach of this.
- Independent referrer. You are not our employee or partner and cannot speak for Suchi or make promises on its behalf, such as about prices.
- Shop owners' information. You see the name and plan status of the shops you bring, not their owners' contact details. Never ask a shop owner for their password or a verification code, and keep anything else you learn about them confidential.